Credits for Reputation Manager are included in all of our standard plans. There are two parts to Reputation Manager, and each plan has a different amount of credits.
1. Review Monitoring
These credits allow you to monitor reviews across the biggest review sites and respond directly to reviews on both Google and Facebook.
2. Get Reviews
Using these credits, you can set up Get Reviews campaigns that streamline and automate the process for getting more customers to review your business.
Please note: Credits to use SMS Mode in Get Reviews must be purchased separately.
To learn more, please see our FAQ.
Plans and credits
The table below shows how many credits are included in each plan (our plans also include all other reports):
| Plans |
Single-Business Plan |
Multi-Business Plan |
SEO Pro Plan ($79 / month) |
| Monitor Reviews | 3 | 6 | 50 |
| Get Reviews | 1 | 3 | 5 |
To see a full summary of what's included in these plans, please see our comparison table breakdown.
How credits work
1 credit = 1 location.
So one credit can be used for both a 'Monitor Review' scheduled report and a 'Get Reviews' campaign for the same location.
If you want to stop monitoring or 'getting' reviews for the location, you can easily delete a Reputation Manager report to free up the credits assigned to that location*. These credits can then be used for an alternative location.
*Please note: This will be restored once the new billing cycle starts.
Addon credits
If all of your credits have been used up, you can get more by purchasing an Addon plan.
Addon credits include both Review Monitoring and Get Reviews in one (you can't buy separate Addon credits for these parts of the tool).
There are four Addon plans available for Reputation Manager credits, as follows:
- 1 Credit = $8 / month
- 5 Credits = $40 / month
- 10 Credits = $80 / month
- 25 Credits = $200 / month