Credits for Reputation Manager are included in all subscription plans, except Just Reviews (more details below about Just Reviews).
There are three parts to Reputation Manager, and each plan has a different amount of credits for each part.
1. Review Monitoring
These credits allow you to monitor reviews across the biggest review sites and respond directly to reviews on both Google and Facebook.
2. Get Reviews
Using these credits, you can set up Get Reviews campaigns that streamline and automate the process of getting more customers to review your business.
Please note: Credits to use SMS Mode in Get Reviews must be purchased separately.
To learn more, please see our FAQ.
3. Showcase Reviews
The Showcase Reviews widget is available for any Location where Reputation Manager has been set up. There is no extra cost for using Showcase Reviews.
Plans and credits
You get a certain amount of Monitor Reviews credits and Get Reviews credits in each plan. The table below shows how many credits are included in each plan (our plans also include all other reports):
| Plans |
Single-Business Plan |
Multi-Business Plan |
SEO Pro Plan ($79 / month) |
| Monitor Reviews | 3 | 6 | 50 |
| Get Reviews | 1 | 3 | 5 |
| Showcase Reviews | NA | NA | NA |
To see a full summary of what's included in these plans, please see our comparison table breakdown.
How credits work
You can use the 'Monitor Reviews' to run reports for any Location in your account and each report uses up one credit. 'Get Reviews' credits are separate from 'Monitor Reviews' credits, but you'll need to set up 'Monitor Reviews' before you can apply a 'Get Reviews' credit to your Location.
*Please note: This will be restored once the new billing cycle starts.
Addon Credits
If all of your credits have been used up, you can get more by purchasing an Addon plan.
Addon Credits include both Review Monitoring and Get Reviews in one (you can't buy separate Addon credits for these parts of the tool).
There are four Addon plans available for Reputation Manager credits, as follows:
- 1 Credit = $8 / month
- 5 Credits = $40 / month
- 10 Credits = $80 / month
- 25 Credits = $200 / month
Just Reviews
As the name suggests, the "Just Reviews" subscription plan offers access to our Reputation Manager tool only, without access to any of our other local SEO reporting tools. You’ll still be able to create Citation Builder campaigns if you want to, as these are 'pay as you go' and don't require a subscription plan.
With the Just Reviews plan, you pick exactly how many Locations you want to monitor each month. Each Location costs $8 per month and you can have as many as 100 Locations at that price on this subscription type. You can increase or decrease the number of Locations required at any time, so you only pay for what you use; nothing more!
For each Location, you’ll be able to track reviews using Monitor Reviews, request more reviews by running Get Reviews campaigns and then generate Showcase Reviews widgets to publish your best and brightest reviews on your own website pages