Welcome to the BrightLocal Help Center

Browse our FAQs and video tutorials or Submit a request to the BrightLocal support team

Why are some of the lead's contact details unknown?

Usman Barki -


This can happen for 3 reasons:

  1. The lead hasn't completed the contact form yet. When they do, you'll see their details.
  2. The lead has left the process without entering their contact details.
  3. The fields for those details were not enabled at the time the lead was generated and so the Agency Lead Generator Widget didn't ask them to provide that information.
Have more questions? Submit a request