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Can I customize Kiosk Mode?

Usman Barki -

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Yes, you can.

Kiosk Mode settings can be changed in the 'Get Reviews' template wizard.

When you create or edit a Get Reviews template, you can edit the text and detail of the email, and feedback pages that customers see when they provide feedback through the Kiosk Mode.

Rating Page

This is the first page that customers see when they visit the Kiosk mode webpage.

Kiosk Mode - Rating page

Feedback Pages

These are the second and third pages of Kiosk Mode - where customers provide feedback, leave their contact details, and give permission for their feedback be used on the business's website (as a testimonial).

Kiosk Mode - Feedback page

Review Request Email

Once customers have left their feedback, they receive an email asking them to share their experience by writing a public review on the 3rd-party review sites that the business has pre-selected.

Kiosk Mode - Positive Feedback Email page

Setting Positive and Negative Score Thresholds

In the Kiosk Mode settings, you can also customize the content of both the 'Positive feedback email' and 'Negative feedback email'. You can also choose to send a follow-up email 72 hours after the first email was sent (if that first email was not opened).

Whether a customer receives a positive or negative feedback email depends on the positive score threshold that has been set in the 'General' settings in the 'Get Reviews' template wizard.

Positive and Negative Score Threshold Scale

You can also offer a voucher code and display this in the 'Negative feedback' email sent out to those who did not report a positive experience of your business.

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