Yes, you can change Kiosk Mode settings in the 'Get Reviews' template wizard.
When you create or edit a Get Reviews template, you can edit the text and detail of the email, as well as feedback pages that customers see when they provide feedback through Kiosk Mode.
This is the first page that customers see when they visit the Kiosk Mode webpage.
These are the second and third pages of Kiosk Mode, where customers:
- Provide feedback
- Leave their contact details
- Give permission for their feedback to be used on the business's website (as a testimonial)
Review request email
Once customers have left their feedback, they receive an email asking them to share their experience by writing a public review on the third-party review sites that the business has pre-selected.
Setting positive and negative score thresholds
You can customize the content of both the 'Positive feedback email' and 'Negative feedback email' in the Kiosk Mode settings. There is also the option of choosing to send a follow-up email 48 hours after the first email was sent (if that first email was not opened).
The positive score threshold (for NPS and star ratings only) that has been set in the 'General' settings within the 'Get Reviews' template wizard determines whether a customer receives a positive or negative feedback email.
It's also possible to offer a voucher code to those who did not report a positive experience by including details of this within the 'Negative feedback' email.