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How do I add a new citation to a Citation Tracker report?

Helen Barnes -

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You have a couple of options when adding a new citation to a Citation Tracker report: you can add a single citation to your report or you can bulk upload many citations at once.

How to add a single citation to a Citation Tracker report:

1. While viewing the 'Active Citations' tab, 'Pending Citations' tab or 'Potential Citations' tab, click on the green 'Add Citation(s)' dropdown.

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2. Select 'Add Single Citation' from the dropdown.

3. Enter the following citation details into the 'Add Citation' popup.

Citation URL: the URL of the business listing on the citation site
Status: 'Active' or 'Pending' (see below)
Date: the date that this citation was created or found (the date will display on the report)

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How to add multiple citations to a Citation Tracker report:

1. You can do this via a CSV upload of new citation data, so you'll need to prepare a completed CSV file with the following columns:

Citation URL
Citation Status (either 'Active' or 'Pending' - see below)

You can download a sample CSV here

2. Once you've prepared your CSV, go to the 'Active Citations' tab, the 'Pending Citations' tab or the 'Potential Citations' tab.

3. Click on the green 'Add Citation(s)' dropdown.

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4. Select 'Upload Multiple Citations' from the dropdown.

5. Upload your CSV of citations.

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What's the difference between Active and Pending citations?

Active Citations: these are citations that are live and can be found online already. These will appear in the table on the 'Active Citations' tab on the Citation Tracker report. They'll also appear in the table on the 'Top Citations' tab if the citation site is classified as a top citation by BrightLocal. To see how we decide on the Top Citations, click here

Pending Citations: these are citations that have been submitted but are not yet live. These will appear in the table on the 'Pending Citations' tab. To find out more about how pending citations work, click here

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