Yes, you can. Link Mode settings can be changed in the 'Get Reviews' template wizard.
When you create, duplicate or edit a Get Reviews template, you will see a screen titled ‘Kiosk and Link Mode Settings’.
Here, you can edit the rating and Feedback pages that customers see when leaving feedback through both Kiosk and Link Modes by amending the text / details.
You can also customize the text that appears on the final step of Link Mode, and in the review request email sent in Kiosk Mode.
Please note: Any changes you make here will be reflected in both the Kiosk Mode and Link Mode.
This is the first page that customers see when they are directed to the Link or Kiosk Mode.
Feedback and contact details pages
These are the second and third pages of Kiosk and Link Mode, where customers:
- Provide feedback
- Leave their contact details
- Give permission for their feedback be used on the business’s website (as a testimonial)
Positive and negative feedback pages
If using Kiosk Mode:
Once customers have left their feedback, they receive an email asking them to share their experience by writing a public review on the third-party review sites that the business has pre-selected.
If using Link Mode:
When feedback has been provided by customers, they are immediately asked to write a public review.
In the ‘Kiosk and Link Mode Settings’ step, you can customize the content of both the positive and negative feedback steps and emails.
It's also possible to send a reminder email 72 hours later to any customers who left feedback, but did not click through to leave a review.
You have the option of toggling between the previews to see how the positive and negative feedback steps will appear within Link Mode and Kiosk Mode.
A voucher code can be offered (within an email) to those customers who reported a negative experience, and this is displayed in the negative feedback step.
Setting positive and negative score threshold
Whether a customer sees a positive or negative feedback step in Link Mode, or receives a positive or negative feedback email in Kiosk Mode, depends on the positive score threshold that has been set in the ‘General Settings’ in the Get Reviews template wizard — see the red box below for an example of where the threshold has been set.