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How do I turn on Link Mode?

Usman Barki -

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Link Mode is available within Reputation Manager, in the ‘Get Reviews’ section.

We provide a short URL link (via Bitly) that you can include in your SMS feedback campaigns, in your email signatures, or on business cards.

Existing campaigns

If you have an existing campaign set up, please go to the Get Reviews tab in the Reputation Manager report and click on ‘Get more reviews’ button.

get_more_reviews.png

This will bring you to the ‘Get Started’ page, where you will see a ‘Get Request URLs’ button.

get_request_urls.png

Click the button to reveal a popup, where you will see the Kiosk Mode and Link Mode URLs. You can then share the Link Mode URL with your customers to collect feedback.

kiosk-and-link-mode-urls.png

The Bitly URLs redirect to a separate domain to BrightLocal – www.customfeedback.com

Example: https://www.customfeedback.com/link/fe6ab84c9ded690dddb7202fbbe19098b018b38f/

If you would like to display a memorable link to customers, you can customize your Link Mode URL (such as bit.ly/homedepotreviews).

 

All Link Mode pages can be customized with the business’s colors and logo.

New campaigns

If you haven’t yet set up any reports, or are setting up a new campaign for a different location, please go to the ‘Get Reviews’ tab in the Reputation Manager report.

Choose an existing template to use (you can duplicate these and make changes) or create a new template.

select_sites.png

Then choose which review sites to direct customers to.

select-review-site.png

Once you have set up your template and selected which review sites to direct customers to, you will see a ‘Get Requests URLs’ button.

get_request_urls.png

Click the button to reveal a popup, and you will see the Kiosk Mode and Link Mode URLs. You can then share the Link Mode URL with your customers to collect feedback.

kiosk-and-link-mode-urls.png

The Bitly URLs redirect to a separate domain to BrightLocal – www.customfeedback.com

 Example: https://www.customfeedback.com/link/fe6ab84c9ded690dddb7202fbbe19098b018b38f/

 

If you would like to display a memorable link to customers, you can also customize your Link Mode URL (such as bit.ly/homedepotreviews).

Have more questions? Submit a request

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