Firstly, don’t panic. We understand that sometimes payments can fail for a number of reasons.
Every attempt will be made to take the monthly subscription before it is canceled, to give you the opportunity to address any issues.
Failed credit card transactions
If you are an Admin on your BrightLocal account, you can check and update payment details in the ‘Billing Details’ section of your BrightLocal account (shown in the red box below).
To save time, you can update your card details by clicking here.
Please check the card expiry date first, as this is the most common issue we experience.
Once the payment details have been amended, kindly let us know by contacting support so we can reinstate your account.
If the payment details in your BrightLocal account are already accurate and the card has not yet expired, it’s possible that the last transaction has been flagged as suspicious by your bank.
Payments are taken by BrightLocal’s Head Office in Brighton, UK, so this can sometimes happen if you’re paying from a non-UK bank.
If the payment details are accurate and you’re attempting to pay from a non-UK bank, please contact your bank directly to confirm that BrightLocal transactions are trustworthy and non-fraudulent.
Failed PayPal payments
If your PayPal payment has failed or declined, please log in to your PayPal account and follow any error messages to rectify the issue(s).