As long as the responder has opted in to let you publicly share their review (more on that in a second), yes you can. Showcase Reviews lets you include 1st-party reviews and NPS scores from Get Reviews campaigns in your widget or JSON feed.
Get Reviews feedback can be found in the ‘Feedback Score (NPS)’ section of the dropdown menu. Check one of the options to include NPS feedback in your ‘Select Reviews’ list.
Here’s what internal reviews will look like in the ‘Select Reviews’ list of Showcase Reviews.
Star Rating: NPS scores will be converted to a star rating when displayed in the widget:
- 0 NPS = 0 stars
- 1 NPS = 0.5 stars
- 2 NPS = 1 star
- 5 NPS = 2.5 stars
- 10 NPS = 5 stars
Why can’t I see all the feedback from Get Reviews campaigns in Showcase Reviews?
Only reviews which have been granted ‘Share publicly’ permissions by your customers can be displayed in the widget. When responding to a Get Reviews request, recipients are asked to ‘opt in’ if they are happy to have their feedback used on the businesses’ website or marketing materials.
In a Get Reviews campaign report, the ‘Share Publicly?’ column shows which respondents have agreed to sharing their feedback for marketing purposes. If this permission has not been received, feedback is not legally eligible for display in the widget and will never appear in the ‘Select Reviews’ list in Showcase Reviews.
Will my feedback from Get Reviews campaigns be marked up for SERPs?
Coming Soon - May 2020
Yes, we’re in the process of updating Showcase Reviews so that 1st-party reviews and ratings will be marked up in JSON-LD schema, to ensure the data can be properly indexed by Google and other search engines.