Getting Started with BrightLocal
Getting Started Guides
Plans and Prices
- What do I need credits for and how does this work?
- What Addons are available on my plan?
- Do you offer any discounts for large volume / bulk citation submissions?
- Which payment methods does BrightLocal accept?
- Does BrightLocal offer an Enterprise plan?
- How do I know what BrightLocal plan I need?
Learn Local SEO
Introduction to BrightLocal
- How do I access the 14 day free trial?
- How can I join a demo?
- Where can I find my Account Details?
- Where can I find all my locations?
- Where can I find my billing details?
- Where do I find my reports?
Your Account
Billing Information
- How do I switch payment methods?
- Where can I find receipts/invoices of my payments?
- Where can I see/edit my payment methods?
- What do I do if my payment fails?
- How do I reopen my account?
- Can I get a refund for my subscription?
Your Data/Privacy
Account Settings
General Account FAQs
- How do I raise an issue / make a complaint?
- How do I unsubscribe from emails and mailing list?
- What payment methods can I use?
- Where can I see my support tickets?
- Contact BrightLocal
- BrightLocal Affiliate Scheme
Reports and White-Labeling
Integrations
General Report Information
- How do I delete a report?
- Where is ReviewBiz?
- Can I choose which parts of the report I want to display on external reports and/or PDFs?
- How do I assign reports to a location?
- How do I save a report?
- Can I have my report emailed to me or my client when it's completed?
White-Labeling Reports
- Which tools does white-labeling work for?
- What does a white-label report look like?
- How do I apply a white-label profile to a report?
- What is white-labeling?
- How many white-label reports can I set up?
- Can I set up a 'primary' white-label profile?
Location Information
Location Dashboard Summary
- Why isn’t the Summary page showing on the External Location Dashboard?
- Can I share the Location Summary page with my clients?
- Can I change the order in which the modules appear on Location Summary page?
- Can I remove or delete modules on Location Summary page?
- What data can I see on the Summary page? Can I change it?
- Location Dashboard Explained
Locations and Clients
Locations and Client Videos
Citation Builder
Citation Builder Guides
General Information on Citation Builder
- In Citation Builder, how can I give you access to update my Google My Business listing?
- Can I get a separate invoice for individual Citation Builder campaigns?
- How can I see my Citation Builder credit usage history?
- Where can I find the login details for listings created in my Citation Builder campaign?
- When will I see results of my citation campaign?
- Can I create one Citation Builder campaign for several locations at once?
Data Aggregators
- What happens if I don’t repurchase Aggregator submissions?
- Which countries do Local Data Aggregators work in?
- Why isn't all business data submitted via Data Aggregators visible on the resulting listings?
- How long does it take for my listings to be updated through Data Aggregator submissions using Citation Builder?
- Do I need to claim Data Aggregator listings?
- Why has the Data Aggregators changed the business address?
Manual Submissions
- The listings on my report are marked as "Live", but when you check it - it says "Claim this business". Do I need to claim it?
- How is each submission handled in Citation Builder?
- In Citation Builder, can I request updates on existing citations?
- What happens if Citation Builder can't submit to one of the sites I order?
- How does Citation Builder handle the removal of duplicate listings?
- Do you hand over access and account details for citations?
Video tutorials and webinars
Local Search Rank Checker
Local Search Rank Checker Guides
Understanding Ranking Report Results
- What do the numbers and letters represent in the Rankings Table in my Rank Checker report?
- Do you cache Local Search Rank Checker ranking results for any length of time?
- Why did my Local Search Rank Checker report fail to complete?
- How do I view my top ranking results only, on the Local Search Rank Checker report?
- Can I compare current rankings with my previous, ‘historical’ rankings?
- What is a third-party result in Local Search Rank Checker?
Managing Ranking Reports
- How do I add or change keywords in a Rank Checker report?
- Can I set up a Ranking Report without setting up a location?
- How do I delete a Ranking Report?
- How do I stop a Rank Checker report from automatically running?
- Can I see screenshots of the search results on the Ranking reports and how do I set this up?
- Can I track competitors' rankings and how would I set this up?
General Information on Ranking Reports
- What is a local search engine and how is it different from a normal search engine?
- How Much Does the Local Search Rank Checker Cost?
- Does BrightLocal run Local Search Rank Checker reports using my browser or IP?
- What is the difference between a 'Ranking Run' and a 'Scheduled Report' in Local Search Rank Checker?
- Is there an API for the Local Search Rank Checker?
- Can I get a ranking report emailed to me?
Multi-Location for Ranking Reports
Video tutorials and webinars
Citation Tracker
Citation Tracker Guides
Understanding Citation Tracker Results
- What should I do if my Citation Tracker report is not showing the correct data from the directories?
- How can I organize and manage my citations in a Citation Tracker report?
- What do the notes next to citations in the Citation Tracker report mean?
- Why is some text displayed in red on my Citation Tracker report?
- How do I add a new citation to a Citation Tracker report?
- Why are the citations in my Google My Business report different to those in my Citation Tracker report?
General Information on Citation Tracker
- What are 'Top Citations' in Citation Tracker and how are they gathered?
- Can I bulk upload Citations to the report?
- Can I add or remove directories from the 'Top Citations' tab in the Citation Tracker report?
- Where can I see new citations that have been found in Citation Tracker?
- What's the difference between 'Active Citations' and 'Top Citations'?
- What countries can I run Citation Tracker reports for?
Reputation Manager
Reputation Manager Guides
- How to understand a Get Reviews campaign
- How to understand a Monitor Review report within Reputation Manager
- How to create a Reputation Manager report
- Reputation Manager Overview
- How to understand and use Reputation Manager Enhanced Overview
- How to create a Get Reviews campaign within Reputation Manager
Get Reviews
- Can I delete a Get Review campaign?
- What is the timescale for each email follow up for Get Reviews?
- Does the 'Get Reviews' process use review gating?
- How does Kiosk Mode work?
- How do I turn on Kiosk Mode?
- Can I customize Kiosk Mode?
Multi-location for Reputation Manager
Monitor Reviews
- How can I update an existing Reputation Manager report to monitor reviews on niche sources?
- What can I do if my Google reviews are not displayed on Reputation Manager?
- Can I respond to reviews through Monitor Review reports?
- I have some missing reviews on my Reputation Manager report?
- Can I see a breakdown of my reviews based on their star rating?
General Information
- Which review sites can I choose from for Reputation Manager?
- Why are my Reputation Manager reports showing more historical data?
- Can I purchase additional credits for Reputation Manager?
- How much does Reputation Manager cost?
- Can I receive email alerts for new reviews?
- How often can I schedule a Reputiation Manager report?
Client Access for Reputation Manager
- White Label Training Docs for Agency clients
- How does Client Access work?
- How do I enable Client Access?
- Is the white-labelled dashboard password-protected when I enable Client Access?
- How can my clients reply to Facebook and Google reviews?
- How can my clients run review generation campaigns themselves?
Video Guides
Google My Business Audit
Google My Business Audit Guides
General Information on Google My Business Audit
- How does BrightLocal decide which businesses are displayed on the GMB audit report in the keyword tabs?
- What is the citation matrix on the Google My Business Audit report?
- Why are the citations in my Google My Business report different to those in my Citation Tracker report?
- Can I change the search terms on my Google My Business Audit report?
- How often can I schedule a Google My Business Audit report?
- Do you have an API for Google My Business Audit?
Agency Lead Generator
Agency Lead Generator Guides
General Information on Lead Generator
- How does the Agency Lead Generator Widget work?
- What does each lead cost in Agency Lead Generator?
- What happens to the Agency Lead Generator Widget once I have run out of Local Search Audit report credits?
- Which subscription plan do I need to be on to use the Agency Lead Generator Widget?
- Can I choose the data that is included in the Local Search Audit report that leads generated using the Agency Lead Generator Widget receive?
- What contact details do Leads need to provide to see their finished report on the Agency Leads Generator Widget?
Installing the widget
- How can I install the Agency Lead Generator Widget on my website built using WordPress?
- How can I install the Agency Lead Generator Widget on a website built using SquareSpace?
- How can I install the Agency Lead Generator Widget on a website built using Weebly?
- How can I install the Agency Lead Generator Widget on a website built using Wix?
Videos
Local Search Audit
Local Search Audit Guides
General Information on Local Search Audit
- Why are there no rankings showing in the Search Rankings table on the Local Search Audit report?
- In the Rank Checker section of Local Search Audit what is the difference between organic and local?
- Can I edit the contents and sections of a Local Search Audit report?
- Can I bulk upload information to create multiple Local Search Audit Reports at once?
- Can I buy more Local Search Audit credits if I run out?
- How do 'Adhoc' credits work for Local Search Audit reports?