Getting Started with BrightLocal
Getting Started Guides
Plans and Prices
Learn Local SEO
Introduction to BrightLocal
- How do I access the 14 day free trial?
- How can I join a demo?
- Where can I find my Account Details?
- Where can I find all my locations?
- Where can I find my billing details?
- Where do I find my reports?
Your Account
Billing Information
Your Data/Privacy
Account Settings
General Account FAQs
- How do I raise an issue / make a complaint?
- How do I unsubscribe from emails and mailing list?
- What payment methods can I use?
- Where can I see my support tickets?
- Contact BrightLocal
- BrightLocal Affiliate Scheme
Report and Location Information
General Report Information
- Can BrightLocal connect to social media?
- How can I change the Google My Business Listing in my reports?
- How do I delete a report?
- Where is ReviewBiz?
- Why are we closing down our ReviewBiz tool?
- How do I integrate Twitter to a location?
White-Labelling Reports
- Which tools does White-Labeling work for?
- What does a White-Label report look like?
- How do I apply a White-label Profile to a report?
- What is White-Labeling?
- How many White-Label reports can I set up?
- Can I set up a 'primary' White-Label report?
Location Dashboard Summary
- Why isn’t the Summary page showing on the External Location Dashboard?
- Can I share the Location Summary page with my clients?
- Can I change the order in which the modules appear on Location Summary page?
- Can I remove or delete modules on Location Summary page?
- What data can I see on the Summary page? Can I change it?
- Location Dashboard Explained
Locations and Clients
Locations and Client Videos
White-Labelling Videos
Citation Builder
Citation Builder Guides
General Information on Citation Builder
- Can I get separate invoice for individual Citation Builder campaigns?
- How can I see my Citation Builder credit usage history?
- Where can I find the login details for listings created in my Citation Builder campaign?
- When will I see results of my citation campaign?
- Can I create one Citation Builder campaign for several locations at once?
- Can I transfer my Citation Builder credits to other tools/reports?
Data Aggregators
- Why has the Data Aggregators changed the business address?
- Do I need to verify data with Data Aggregators after submission using Citation Builder?
- Can we request account access (logins and passwords) for Data Aggregators?
- How long does it take for my listings to be updated through aggregator submissions?
- Which directories and mobile apps do Data Aggregators distribute data to?
- Can I update my business information after submitting to a local Data Aggregator?
Manual Submissions
- How is each submission handled in Citation Builder?
- What happens if Citation Builder can't submit to one of the sites I order?
- How does Citation Builder handle the removal of duplicate listings?
- Do you hand over access and account details for citations?
- Can I buy extra citations for an existing Citation Builder campaign?
- Can I create my own submissions list and use that for my client?
Video tutorials and webinars
Local Search Rank Checker
Local Search Rank Checker Guides
Understanding Ranking Report Results
- Do you cache Local Search Rank Checker ranking results for any length of time?
- Why did my Local Search Rank Checker report fail to complete?
- How do I view my top ranking results only, on the Local Search Rank Checker report?
- Can I compare current rankings with my previous, ‘historical’ rankings?
- What is a third-party result in Local Search Rank Checker?
- What depth do you track search ranking results with Local Search Rank Checker?
Managing Ranking Reports
- Can I set up a Ranking Report without setting up a location?
- How do I delete a Ranking Report?
- How do I stop a Ranking Report from automatically running?
- Can I see screenshots of the search results on the Ranking reports and how do I set this up?
- Can I track competitors' rankings and how would I set this up?
- How many search terms can I enter into the Rank Checker?
General Information on Ranking Reports
- What is a local search engine and how is it different from a normal search engine?
- How Much Does the Local Search Rank Checker Cost?
- Does BrightLocal run Local Search Rank Checker reports using my browser or IP?
- What is the difference between a 'Ranking Run' and a 'Scheduled Report' in Local Search Rank Checker?
- Is there an API for the Local Search Rank Checker?
- Can I get a ranking report emailed to me?
Multi-Location for Ranking Reports
Video tutorials and webinars
Citation Tracker
Citation Tracker Guides
Understanding Citation Tracker Results
- What should I do if my Citation Tracker report is not showing the correct data from the directories?
- How can I organize and manage my citations in a Citation Tracker report?
- What do the notes next to citations in the Citation Tracker report mean?
- Why is some text displayed in red on my Citation Tracker report?
- How do I add a new citation to a Citation Tracker report?
- Why are the citations in my Google My Business report different to those in my Citation Tracker report?
General Information on Citation Tracker
- Can I bulk upload Citations to the report?
- Can I add or remove directories from the 'Top Citations' tab in the Citation Tracker report?
- Where can I see new citations that have been found in Citation Tracker?
- What's the difference between 'Active Citations' and 'Top Citations'?
- What countries can I run Citation Tracker reports for?
- Why does Citation Tracker only audit Name, Address, and Phone Number and why do these need to be consistent for local SEO?
Video tutorials and webinars
Reputation Manager
Reputation Manager Guides
- How to understand a Get Reviews campaign
- How to understand a Monitor Review report within Reputation Manager
- How to create a Reputation Manager report
- Reputation Manager Overview
- How to understand and use Reputation Manager Enhanced Overview
- How to create a Get Reviews campaign within Reputation Manager
Get Reviews
- Can I delete a Get Review campaign?
- What is the timescale for each email follow up for Get Reviews?
- Does the 'Get Reviews' process use review gating?
- How does Kiosk Mode work?
- How do I turn on Kiosk Mode?
- Can I customize Kiosk Mode?
Multi-location for Reputation Manager
Monitor Reviews
- What can I do if my Google reviews are not displayed on Reputation Manager?
- Which review sites does Reputation Manager monitor reviews on?
- Can I respond to reviews through Monitor Review reports?
- I have some missing reviews on my Reputation Manager report?
- Can I see a breakdown of my reviews based on their star rating?
General Information
- Why are my Reputation Manager reports showing more historical data?
- Can I purchase additional credits for Reputation Manager?
- How much does Reputation Manager cost?
- How can I see all my online reviews?
- Can I receive email alerts for new reviews?
- How often can I schedule a Reputiation Manager report?
Client Access for Reputation Manager
- How does Client Access work?
- How do I enable Client Access?
- Is the white-labelled dashboard password-protected when I enable Client Access?
- How can my clients reply to Facebook and Google reviews?
- How can my clients run review generation campaigns themselves?
- Can my clients connect their Facebook and Google profiles to their Reputation Manager reports themselves?
Video Guides
Google My Business Audit
Google My Business Audit Guides
FAQs
- What is the citation matrix on the Google My Business Audit report?
- Why are the citations in my Google My Business report different to those in my Citation Tracker report?
- Can I change the search terms on my Google My Business Audit report?
- How often can I schedule a Google My Business Audit report?
- Do you have an API for Google My Business Audit?
- How much does the Google My Business Audit cost?
Video tutorials and webinars
Agency Lead Generator
Videos
FAQs
- How does the Agency Lead Generator Widget work?
- What does each lead cost in Agency Lead Generator?
- What happens to the Agency Lead Generator Widget once I have run out of Local Search Audit report credits?
- Which subscription plan do I need to be on to use the Agency Lead Generator Widget?
- Can I customize the Local SEO Audit generated from the Lead Generator Widget?
- What contact details do Leads need to provide to see their finished report on the Agency Leads Generator Widget?
Local Search Audit
Local Search Audit Guides
FAQs
- Why are there no rankings showing in the Search Rankings table on the Local Search Audit report?
- In the Rank Checker section of Local Search Audit what is the difference between organic and local?
- Can I edit the contents and sections of a Local Search Audit report?
- Can I bulk upload information to create multiple Local Search Audit Reports at once?
- Can I buy more Local Search Audit credits if I run out?
- How do 'Adhoc' credits work for Local Search Audit reports?