Why did my Local Rank Tracker report fail to complete?

If your Local Rank Tracker (LRT) report fails to run, you will see an error message.

Automatic re-running of reports

We have an automated rerun system that will attempt to rerun any failed reports every 15 minutes, up to a maximum of 3 attempts. If a report has not been completed successfully after the third attempt, we won’t try again.

Reports can be manually re-run from within your account using the following process:

1. Go to the Local Rank Tracker report
    
2. Click the 'Actions' dropdown
    
3. Click 'Re-run Report' 
   
   

Why do Local Rank Tracker reports sometimes fail to complete?

There are a couple of reasons why this might happen:

Bing doesn’t recognize the search location

This is the most common reason for failures in Local Rank Tracker reports. When we try to set the search location in Bing, it is sometimes not recognized. Bing’s search location feature is not as robust and reliable as Google’s, and we, therefore, see a much higher fail rate on Bing than on Google.

We attempt to set the search location up to 10 times, but if Bing fails to recognize it after the 10th attempt, the report is returned as 'failed.'

If your report has failed for this reason, you have three options:

1. Rerun the report manually using the procedure outlined above — it's possible that Bing might work next time around
    
2. Change the search location and then re-run the report
    
3. Turn off Bing searches in your report settings and then re-run the report (to access report settings, click 'Edit Report' in the 'Actions' dropdown)

Processing error

Sometimes, the issue is at our end, as we process reports at an extremely high volume — this means that, very occasionally, our own systems/servers return errors. 

We use a number of monitoring systems to detect such issues and provide an early warning of potential issues. Our team of dedicated, hard-working developers and system administrators will then prioritize these issues and resolve them as soon as possible.

If you continue to experience issues, please contact our Support team.