How to set up and manage Auto-Replies in Reputation Manager

Follow these step-by-step instructions to set up and use Auto-Replies in Reputation Manager (RM).

1. How to Set Up Auto-Replies

a. Go to 'Review Inbox' 

To get started with Auto-Replies, hover over 'Reputation' in the top menu and select 'Review Inbox'.

b. Go to 'Auto-Replies'

Click the 'Auto-Replies' tab, followed by the 'Create Auto-Reply' button. 

c. Set rules 

On the 'Set Rules' page, enter the key settings for your template. 

• Give your Auto-Reply a name.
   
• Choose the Clients or Locations where you want to receive your Auto-Reply. 
   
• Choose the types of reviews that you want your Auto-Reply to be sent to, either with no text, with text, or all reviews.
   
• Select how quickly you want the response to be sent: within 1 hour, within 8 hours, within 24 hours, or within 48 hours.
   
• Select the platform(s) and review rating(s) where you'd like your Auto-Reply to be applied.

When you're ready, click 'Next' in the bottom right-hand corner. 

d. Select templates

From there, either:

• Select an existing 'Review Replies Template' from your list, or 

• Create a new template by clicking the '+ Create Template' button and following these instructions. 

When you're ready, click 'Next' in the bottom right-hand corner to create your Auto-Reply. 

2. How to View Responses

To view any responses that you get to your Auto-Replies, click the 'View Responses' button in the 'Actions' column. 

3. How to Switch Off Auto-Replies

To switch off an Auto-Reply at any time, click the toggle in the 'Status' column from on to off.