I was charged unexpectedly or charged twice, can I get a refund?

BrightLocal’s subscription charges are generally non-refundable per our terms and conditions. This means that routine payments (e.g., monthly or annual fees) aren’t automatically refunded if you forget to cancel in time. However, if you believe you were charged in error – for example, you were billed after you already canceled, or you see duplicate charges on the same day – you should contact our support team (support@brightlocal.com) with the details.

Our team will review the situation and, if warranted, issue a refund or credit. Each situation is handled on a case-by-case basis. Any approved refund will be issued back to your original payment method. Always check your Billing Details and emails from BrightLocal for notices (like payment failure or upcoming renewal reminders) to avoid surprises.