How does Client Access work and how do I enable it?

'Client Access' allows your clients to view and respond to their latest reviews via the white-labelled version of their location’s dashboard. They can also run more review generation campaigns themselves.

Your clients log in to a white-labeled version of their location’s dashboard, which lets them explore all of the following: 

• See their latest (third-party) reviews
• Easily reply to Facebook and Google reviews
• View customer feedback on previous review generation campaigns
• Run more review generation campaigns themselves

To enable Client Access, go to 'White-label Settings' from the left-side menu when viewing a Location.

Make sure you have Reputation Manager reports available on the external Location Dashboard.

Enable Client Access for Reputation Manager by entering an easy-to-remember, yet secure, password and clicking the ‘Update Settings’ button.

'Client Access' is now enabled, so you can now share the external report URL and password with your client.