How can my clients reply to Facebook and Google reviews?

How to check if Facebook and Google profiles are connected to a Reputation Manager report

Go to Reputation Manager (RM) and check if Facebook and Google connections are active — if they are not, the Facebook and Google logos will be grayed out. 

Both you and your clients will be able to respond to reviews for connected profiles.

Follow the instructions after clicking 'Connect' to connect to Google and Facebook if the profiles are not already connected.

Your clients can connect their Facebook and Google profiles to their Reputation Manager reports in the external dashboard if the option 'Allow clients to connect Google Business Profile listings and Facebook Pages to Reputation Manager' is enabled in 'White-label Settings'.

How to check if the Reputation Manager report is available on the external Location Dashboard

Go to 'White-label Settings' to make sure Location Dashboard is available on an external URL. You also need to ensure that Reputation Manager is available on this external URL.

How to check if Client Access is enabled for Reputation Manager

In 'White-label Settings', make sure that 'Client Access' is enabled and that a password has been set.

When your clients visit Reputation Manager on Location Dashboard, they will see the option to reply to reviews to Google and Facebook reviews if those platforms are connected.

Clicking the ‘Respond’ button will reveal a popup asking your client to log in (if they aren’t already).

Once logged in, they can type their reply or use a 'Review Reply Template' if they have been set up to respond. 

If they need help creating a response to a review, they can simply click the ‘Generate AI Response' button, and a response that speaks specifically to what the customer review mentions will be created for them. They can edit the response generated; if they don't like the first iteration, they can just click again. They can generate up to three responses per review per 24hrs.