How do I enable Client Access?

Client Access allows your clients to see, and respond to, their latest reviews through the white-labeled version of their location’s dashboard. They can also run more review generation campaigns themselves.

Your clients log in to a white-labeled version of their location’s dashboard, which lets them explore all of the following:

• See their latest (third-party) reviews
• Easily reply to Facebook and Google reviews
• View customer feedback on previous review generation campaigns
• Run more review generation campaigns themselves

Discover a great deal more about how Client Access works by watching our useful overview video:

Client Access lets your clients log in to a white-labeled version of a location dashboard.

Once logged in, clients will be able to 

• See their latest (third-party) reviews
• Easily reply to Facebook and Google reviews
• View customer feedback from previous review generation campaigns
• Run more review generation campaigns themselves

To enable Client Access, head to 'White-label Settings'.

Make sure you have Reputation Manager reports available on the external Location Dashboard (see the red box below).

Enable Client Access for Reputation Manager by entering an easy-to-remember, yet secure, password and clicking the green ‘Update Settings’ button.

Client Access is enabled, so you can now share the external report URL and password with your client.