Do I have to pay to use SMS Mode?

Yes, you will need to purchase SMS Mode Credits to use SMS Mode in Reputation Manager (RM).

These credits cannot be used for any other BrightLocal feature. We’ve priced SMS Mode Credits at five cents a piece, available in bundles of 100, 200, 500, and 2000 credits.

Credits can be used as follows:

• USA = 1 credit per SMS
• Canada = 1 credit per SMS
• UK = 2 credits per SMS

Like other BrightLocal credits, SMS Mode Credits don’t have an expiry date and you’re free to use them across any locations that have active Get Reviews campaigns.

All BrightLocal accounts come with 10 SMS Mode Credits to get you started, enabling you to test out the feature before you commit to buying a credit bundle.

You can purchase credit bundles from the 'Reputation Overview' page, click on ‘Buy SMS Credits’.

To learn how to assign credits to different Locations click here. 

If you’ve already set up your SMS template and are ready to start sending but are low on credits, you’ll discover a button that allows you to purchase more SMS Mode Credits from the send interface, so that your credit balance can be topped up without interrupting your workflow.