You can send feedback requests via SMS Mode so long as you’re sending to USA, Canadian, or UK mobile numbers.
SMS Mode is not currently available in Australia, which has tightly enforced anti-spam regulations that cover all commercial electronic messaging for marketing and promotional purposes. Due to these regulations, it is not possible for us to reasonably obtain or support local Australian numbers from which to send campaigns or to receive opt-out responses from users.
We would like to offer SMS Mode to all four countries supported in Reputation Manager and we are currently exploring avenues to make this feature available for our Australian users. If your business is in Australia and this is a feature that would benefit you, please get in touch with our support team for the latest updates.