You can send feedback requests via SMS Mode if you’re sending to mobile numbers from the following three countries:
- The US
- The UK
In Australia, tightly enforced anti-spam regulations that cover all commercial electronic messaging for marketing and promotional purposes mean that SMS Mode is currently unavailable.
Due to these laws, it is not possible for us to reasonably obtain or support local Australian numbers from which to send campaigns, or to receive opt-out responses from users.
We are, however, exploring avenues to make this feature available for our Australian users so that we're able to offer SMS Mode to all four countries supported in Reputation Manager.
If your business is in Australia and this is a feature that would benefit you, please get in touch with our support team for the latest updates.