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Does the 'Get Reviews' process use review gating?

Helen Barnes -

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Short answer - No, we don't use review gating* within our Get Reviews service.

Long answer - When we contact your clients or customers and ask them to rate your service, we funnel them into either a 'Positive' feedback flow or a 'Negative' feedback flow.

The key thing to note here is that they have the option to leave a review for your business in both flows. We do not remove the option to leave a review if the customer is reporting a negative experience.

Positive Feedback Flow

Users are asked to provide feedback on their experience and then shown links out to the review sites that you select.

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Negative Feedback Flow

Users are asked to provide feedback on their experience.

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Businesses can select to thank/apologize to customers by offering them a special offer voucher.

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And users are then shown the links out to review sites that you select with a special offer voucher visible if you enabled it in the template settings. These are the same review sites that customers in the Positive flow see.

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*What is Review gating?

Review gating is a practice whereby businesses pre-screen their customers and only ask customers who give them positive feedback to write a review on a public review site. The practice of review gating is prohibited by Google and Yelp and generally considered a bad practice. Businesses that are found to use review gating can have their reviews removed or the profile suspended.

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