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How does Link Mode work?

Usman Barki -

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Link Mode is a short 4 step process.

1. Scoring the business

When customers visit Link Mode, they are asked to score the business between 0 - 10 based on how likely they are to recommend the business to others (NPS).

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2. Entering feedback

Customers explain their experiences using the business, and share their feedback why they would or wouldn’t recommend the business to others.

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3. Entering contact details

Customers also provide their name and email address so that businesses can validate the feedback as authentic, and contact the customers if they wish.

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4. Leaving a review

Once customers have left their feedback, they are asked to share their experience by writing a public review on the 3rd-party review sites that have been pre-selected by the business.

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If the business has chosen to offer a voucher code to customers who gave them a negative score, then those customers receive the code in this step.

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