Link Mode works with a simple, four-step process, as follows:
1. Scoring the business
When customers visit Link Mode, they are asked to score the business between 0 - 10, based on how likely they are to recommend the business to others (NPS).
2. Entering feedback
Customers describe their experiences of using the business, and share their feedback as to why they would (or wouldn’t) recommend the business to others.
3. Entering contact details
Customers also provide their name and email address — this lets the business validate the feedback as authentic, and it also allows them to contact the customer (if they wish).
4. Leaving a review
Once customers have left their feedback, they are asked to share their experience by writing a public review on the third-party review sites that have been pre-selected by the business.
If the business has chosen to offer a voucher code to customers who gave them a negative score, these customers will receive their code in this step (see below for an example).