Yes, customers get a reminder if they haven't left a review.
When editing your 'Review Generation' template, you can choose to send a reminder email 48 hours later to any customers who left feedback but did not subsequently click through to leave a review.
This option is available in both the ‘Positive feedback step’ and ‘Negative feedback step’.
These reminder emails are only sent to customers who have opted in to marketing communications when leaving feedback.
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