In this guide, we’ll show you how to streamline your multi-location reputation management with Review Inbox. You can view, sort and filter every customer review by status or rating, for every location you manage in BrightLocal, via a single feed. If you have integrated Google My Business listings or Facebook Pages to your reports, you’ll also be able to respond to reviews from these sources directly from Review Inbox.
You do not need to set up the Review Inbox page, but you will need to have at least one Reputation Manager report set up. Simply click ‘Reputation Manager’ in the top menu and you’ll see the ‘Review Inbox’ tab sitting alongside the ‘Overview’ tab.
Click to open the ‘Review Inbox’ tab and you’ll see a feed that contains reviews from every report you’ve created within your BrightLocal account. We’ve chosen to display the most important data points from each review in columns, including which report the review belongs to, Date, Source, Rating, and Status. Click the column headers to sort the entire feed by any of these categories.
Searching and Filtering
Click the ‘Filter’ button to open a dropdown menu that allows you to filter the reviews presented in Review Inbox. You can scroll within this dropdown and there is a section for each type of filter. You can also filter by any combination of: ‘Review Status’, ‘Rating’, ‘Date’ or ‘Review Source’ to focus on the high-priority items quickly and easily. Once you’re happy with the filters selected, click the ‘Apply Filters’ button to see only the results you need in Review Inbox. Just hit the ‘Reset’ button anytime to reset the feed and bring all reviews back into view.
View and Respond
In the ‘Action’ column of each review line, you’ll see either a ‘View’ button or, for Google My Business listings or Facebook Pages that you’ve connected to reports, an in-app ‘Respond’ button. Click ‘View’ to be directed to the review on the source site and craft your response, or hit ‘Respond’ to reply directly from inside Review Inbox. You can also use the 'Status' column to mark as needed.
Status folders can be found at the top of the page, so you can see at a glance how many reviews you have of each response type.
You can download any of the raw data that you need from your reviews using the ‘CSV’ button at the top right of the page. If you’ve already applied filters to Review Inbox, these will be reflected in the download.