How does Citation Builder handle telephone verification when I submit business data?

We don't handle telephone verifications for citation sites that require it. This is for two reasons:

1. It's the policy of citation sites that the business owner handles the phone verification.

2. Phone verification requires coordination between BrightLocal and the business to organise phone calls and share verification codes. BrightLocal would need direct contact with the business to make it work smoothly, and many of our agency customers prefer that we operate as an invisible partner in the background.

We handle the submission up to the phone verification step (i.e., we create an account on the site and submit business details). Everything is then set up for the business to complete phone verification, and we provide these details in the notes next to the citation site in the Citation Builder campaign report.