How do I upgrade my plan to access AI features?

To unlock the AI-powered features (such as AI Insights or BrightLocal Anywhere) available on a higher-tier plan, upgrading your subscription is quick and easy. You can change your plan at any time through your account settings.

Here’s a step-by-step guide to upgrading your plan so you can gain access to BrightLocal’s AI features:

1. Go to your billing settings: Log in to your BrightLocal account and click on your account menu at the top-right of any page. In the dropdown, select “Billing Details.” (Please note: Only the account owner or admin can access billing settings; if you are not the owner, you’ll need them to perform the upgrade.)
    
2. Choose upgrade/downgrade: In your Billing Details page, you’ll see your current subscription plan information. Click the “Upgrade / Downgrade” button; this will open the plan selection interface.
    

3. Select your new plan: You’ll be presented with BrightLocal’s plan options (Track, Manage, Grow) and a selector for the number of locations you manage, as well as monthly vs annual billing. To access the full AI features, choose the plan that includes what you need:

   • If you’re on a Track plan and want AI Insights in-platform, select Manage. If you also want the BrightLocal Anywhere integration and review-based insights, select Grow.
      
   • If you’re on a Manage plan and want to unlock the review-powered AI insights and external AI integration, select Grow.

   Ensure you pick the correct number of locations your account should cover, as plans are priced by location count.

4. Click “Subscribe Now” on that plan option: You’ll be prompted to confirm your order details. BrightLocal will show any pro-rated cost (if you’re mid-billing cycle) or the new subscription amount.
    
5. Click “Continue” or “Confirm” to finalize the upgrade: If you’re increasing your plan, your credit card on file will be charged the prorated difference for the current period, and then the new rate going forward. For annual plans, it will calculate the difference for the remaining term.

After confirming, your account will immediately be switched to the new plan level, and the features should become available right away. If you just moved to Manage or Grow, you should now see the AI Insights page in your navigation menu. If you upgraded to Grow, you’ll also be able to set up BrightLocal Anywhere integration. The BrightLocal Brain will begin analyzing any additional data you now have.