You can access all of your support tickets (known as ‘requests’ in BrightLocal Help Center), including ticket history and status, within the ‘My activities’ section of the BrightLocal Help Center.
There are two ways to access this section.
Option 1: Via the BrightLocal platform
1. Log in to your BrightLocal account here
2. Click on your profile avatar and select 'Support Tickets' from the dropdown menu
3. A new window will open. In the ‘Requests’ tab, you can view:
- All of your support requests
- When they were submitted or last updated
- Their current status
You can even filter by status to directly locate any tickets awaiting a response from you.
4. Click on a ticket, and you can see who your ticket has been assigned to within the BrightLocal Customer Success team. Here you can also click ‘Submit a request’ to write a new support ticket.
Option 2: Via the BrightLocal Help Center
1. Go to the Help Center homepage here
2. If you’re not already signed in, click the ‘Sign In’ button in the top right-hand corner.
3. Next, enter your BrightLocal username and password, then click the ‘Log in’ button.
4. You’re now logged in to our Help Center, and have access to some great new features. To see your support tickets, click on the blue button in the top right of the Help Center and then click ‘My activities’ from the top of the dropdown menu.
5. Here, in the ‘Requests’ tab, you can view:
- All of your support requests
- When they were submitted or last updated
- Their current status
You can even filter by status to directly locate any tickets awaiting a response from you.
6. Click on a ticket, and you can see who your ticket has been assigned to within the BrightLocal Customer Success team. Here you can also click ‘Submit a request’ to write a new support ticket.