I tried to upgrade after the trial, but I can’t log in or reset my password. What should I do?

If your trial has ended and you encounter problems logging in to upgrade, it could be due to the account being in an inactive state. First, try the “Forgot Password” link and check all your email folders (including spam) for the reset email. If you still don’t receive a reset link, or it says no account found, please contact our support team: support@brightlocal.com. They can reactivate your trial account temporarily so you can log in and upgrade to a paid plan.

In some cases, the account may lock after multiple failed login attempts, in which case, support can unlock it and assist with resetting credentials.