To update your account’s login email, the account owner can change it in your 'Account Details' under profile or user management. Please follow the step-by-step instructions below.
If the platform does not allow you to edit the email (for example, if the new email domain is tied to an existing account or you’ve lost access to the old email), please contact our support team.
They can help verify your identity and manually change the account email for you. In some cases, if someone at your organization already created an account with that email domain, you might encounter a message preventing signup – in this situation, support can white-label the email domain for use.
To change the email address associated with your BrightLocal account, follow these steps:
1. Click on the profile avatar and select 'Account Details' from the dropdown menu.
2. Click on the 'Users' tab and then click 'Add User. 'You cannot change an email address in the 'Your Profile' tab of your account. You will need to add the new email address as a new user and then delete the old one once you have confirmed the new user.
3. Enter the name and email address, then choose the user type you want to assign. To learn more about user types click here.
4. A verification email will be sent to the new address. Click the verification link in the email to confirm.
5. Once the new email address is successfully verified, go back to the 'Users' tab. Remove the old email address you no longer wish to be associated with the account.
Adding or modifying other users
If you want to add or modify other users associated with your BrightLocal account, please read this FAQ.
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