Why can’t I connect or find my Google Business Profile listing in BrightLocal?

If our tools aren’t finding your Google Business Profile listing, or it won’t sync, here are a few things to check:

• Listing Verification: Make sure your business listing is verified on Google. Unverified or recently created listings might not appear in our search tool until they are fully published on Google.
• Exact Name/Address: When using the “Find My Business” search in BrightLocal, try entering the exact business name and address as it appears on Google. Typos or slight differences can prevent it from showing up. If your business has a unique Google Place ID, you can try connecting by that as well.
• Google Account Permissions: If you’re connecting via your Google account, ensure you’re logged into the Google account that has management access to that business profile. BrightLocal will need permission to access that profile.
• Nestled within an account ‘folder’: Google may hide the actual Google Business Profile within an account. Think of this like files being within a folder, and so you may need to first select the account ‘folder’ to find the correct Google Business Profile to select.
• Still Not Found: If you still cannot locate or connect the GBP, our support team may be able to offer further guidance. In some cases, the support team might manually link the profile for you. Don’t hesitate to raise a support ticket if the automated search isn’t working. Once connected, BrightLocal will be able to pull in your GBP data for audits, rank tracking, etc.