Can I use my own email for a campaign?

When our submission agents start working on the Citation Builder campaign, one of the first things they’ll do is create a dedicated email account, which they then use to register on most citation sites.

We cannot accept client-provided email accounts or credentials for Citation Builder campaigns for three key reasons:

Enhanced security and data protection (GDPR compliance)

Our primary responsibility is to protect your data. Using shared credentials for an account that we don't control can create security vulnerabilities and potential data breaches. To ensure we are fully compliant with data protection regulations like GDPR, we maintain a strict separation of accounts; this protects you from any potential liability associated with BrightLocal accessing your existing accounts.

Campaign efficiency and integrity

Many consumer email services, such as Gmail, have robust security features such as two-factor authentication (2FA), location-based security alerts, and login verifications. While excellent for personal use, these features regularly interrupt the manual citation-building process, causing significant delays as we would need to contact you repeatedly to verify logins. Our dedicated server environment is configured to handle this high volume of activity without triggering security flags, ensuring your campaign is completed smoothly and on schedule.

A clean and complete handover

Our standard process involves creating a brand-new, dedicated email account for your campaign. Upon completion, we provide you with full, exclusive access to this email account and all the directory logins created with it. This gives you a clean, self-contained package of all the assets we've built, with no security ties to your other business accounts. The email account is yours to use or monitor as you wish moving forward.

You can find this on your Citation Builder campaign under the 'Citation Login Credentials' button shown below within the red box: