How long is my Citation Builder Campaign report updated for?

Listings in a Citation Builder (CB) campaign report are only updated while the campaign is running.

You can see your campaign status by checking the progress bar in your report. To learn more about the different phases of a Citation Builder campaign, click here. 

If more listings go live after the campaign has finished and you’d like this to be reflected in the campaign report, you can update them by clicking the 'add Link' button as shown below, and pasting the URL into the pop-up.

We don't handle telephone verifications for citation sites that require them, as verification calls, phone calls, or codes must be actioned by the business itself.

We handle the submission up to the phone verification step (i.e., we create an account on the site and submit business details). Everything is set up for the phone verification step; the details needed to complete it are included in the notes next to the citation site in the Citation Builder campaign report.

We also alert you of any phone verifications needed along the way in the 'Actions Required' section of your report. The 'actions required' section only appears in your report if there are actions that we need you to take to help us to complete the campaign.

By day 38, we guarantee that at least 70% of your listings will be live or updated, as some sites take longer than others to put listings live. 70% is the minimum number that we guarantee, and as long as the campaign is running, we will aim to achieve 100%, if possible. However, some listings may go live after the campaign has been marked as completed.

If we don't achieve 70% live by this point, we will complete additional submissions to additional sites (free of charge) until we have achieved this threshold.

Should we find that we're unable to complete all the submissions you paid for, we’ll first look to replace these submissions with a different directory of the closest value. In these cases, any replacement listings will be marked with an ‘R’.

If a replacement listing is not possible, we will refund you for the incomplete portion of your campaign; this typically happens when a business already has a high number of citations, and the data is already correct/complete. We only amend listings if they need updating because this adds value to your local optimization.