Where can I find the login details for listings created in my Citation Builder campaign?

When our submission agents start working on the Citation Builder campaign, one of the first things they’ll do is create a dedicated email account, which is then used for registration purposes on most citation sites. 

We create a unique email address very first manual submission campaign we work on (for repurchased campaigns, we will re-use the same credentials that were set up in the initial campaign) — this is not created for aggregator/network campaigns because we don't need to verify listings via email.

You can find this on your Citation Builder campaign under the 'Citation Login Credentials' button shown below within the red box:

When you click on the ‘Citation Login Credentials’ button, a popup window will appear with login information (see below for an example of this):

It will contain two sets of passwords:

• Password (email) should be used to log in to the email account we have set up to view the inbox and retrieve any emails you may need (e.g., verification code or one-time access code).
• Password (directories) should be used to log in to the user account that was set up on all directories (where possible).

The email address for login purposes will be the same in both cases.

Most directories will require the email and password, however, some may use the username instead, so we have added that here too.

We will use the same credentials for the majority of the citation sites throughout the campaign. If a specific site requires a unique or specific email address (e.g. Bing will require a Microsoft email address), we will add it to the 'See Notes' button next to the citation in question.

To view the notes you can either hover above the button or click on it to see the popup message.

These notes will contain information about the details that we have updated, additional / unique credentials, an issue that we have encountered, and so on.

The emails that our Citation Builder team creates for a campaign will remain active indefinitely. After an extended period of inactivity, the email account’s password may be required to be changed or reset.

In this case, if you encounter any issues with the login credentials provided please get in touch directly with our Citation Builder team via the ‘Ask a Question' button found at the bottom of your campaign report page.